Returns & Refunds policy

Cookie Policy Effective Date: October 2025

This Cookie Policy explains how LF Mendes, Clinical Psychologist Inc (“we,” “us,” or “our”) uses cookies and similar technologies on this website (“the Site”). It is written in accordance with the Protection of Personal Information Act (POPIA) and relevant professional ethical guidelines for healthcare practitioners in South Africa.

1. Purpose of this Policy

This Policy outlines the types of cookies we use, why we use them, and how you can manage or disable them. Our aim is to ensure transparency about how information may be collected through automated means while you visit our Site.

2. What Are Cookies?

Cookies are small text files that a website places on your device when you visit it. They are widely used to make websites function effectively, improve user experience, and provide website owners with analytical information.

3. How We Use Cookies

We use cookies only where necessary to improve the functionality, security, and performance of our website. Cookies may also help us understand how visitors use our Site, such as which pages are visited most frequently and how users navigate through the website. We may use the following categories of cookies:

• Essential Cookies – Required for the operation of the website and to ensure secure access to online forms and resources.

• Analytical or Performance Cookies – These may collect anonymous information about how visitors use our Site. Data is aggregated and used solely for statistical analysis to improve functionality.

• Functionality Cookies – Used to recognise you when you return to the Site, helping us remember your preferences.

• Security Cookies – Used to identify and prevent security risks.

4. Third-Party Analytics

Our Site may make use of standard analytics tools (such as Google Analytics or built-in platform analytics) to collect general, non-identifiable information about website traffic and usage trends. This data helps us improve the design, layout, and accessibility of the Site.

5. Contact Forms and Cookies

If you complete a contact form on this website, the form may use a temporary session cookie to ensure secure transmission of your details. Information submitted through forms is handled in accordance with our Privacy Policy and is not shared with unauthorised parties.

6. Managing and Disabling Cookies

Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality or performance of the Site.

7. Data Security and Confidentiality

We do not use cookies to collect sensitive personal information. All data handled through our Site complies with POPIA requirements and HPCSA ethical standards for confidentiality and data protection.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements or website functionality. Any updates will be posted on this page with the revised effective date.

9. Contact Information

If you have any questions or concerns regarding this Cookie Policy or the way cookies are used on our Site, please contact: LF Mendes, Clinical Psychologist Inc

Johannesburg, South Africa

Email: lesliefariamendes@gmail.com

Subject: 'Cookie Policy Enquiry'

10. Reference to Privacy Policy

For further information about how we collect, store, and protect personal data, please refer to our Privacy Policy available on this website